Refunds and Exchange Policy
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item:
- In Stock Parts/Accessories: Refunds/exchanges allowed within 30 days on items that are unused in original packaging.
- Bontrager Parts/Accessories: Exchanges/in-store credit allowed on all Bontrager parts and accessories within 30 days of purchase.
- Thule Racks: No refunds on Thule racks out of packaging
- Bikes: Bikes can be returned within 5 days or exchanged within 30 days.
- Special Order Items: No return on special orders, unless it is a normal stocking item we were currently out of stock on.
- Closeout Clothing: All sales are final on clothing off the specified closeout rack.
- Layaway Cancellation: Layaway bikes on closeout or discontinued can be exchanged or returned within 30 days of layaway. Bikes outside of 30 days are assessed a 20% restocking fee.
- All items returned must be in new condition, in original packaging, and accompanied by a receipt. Items returned without a receipt or proof of purchase will be assessed the lowest price the item has sold for in the last 90 days and issued in store credit.
- Bikes exchanged or returned not in new condition will be assessed a restocking fee based on current condition.
Pricing and Information
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. ALL PRICING IS SUBJECT TO CHANGE.